Consumer Protection & Student Rights
Refund & Cancellation Policy
Last Updated: October 2026•Egyptian Consumer Protection Law No. 181/2018
1. Standard Refund Window (14 Days)
In accordance with Egyptian Consumer Protection Law No. 181 of 2018, enrolled students may request a full refund within 14 calendar days of their initial payment, provided that fewer than 25% of live lectures or digital syllabus modules have been accessed.
2. Non-Refundable Items & Services
The following digital products and services are non-refundable once issued or accessed:
- Activation Codes: Digital or physical voucher codes once redeemed on the platform.
- Downloadable Course Materials: Digital books, revision sheets, and past-exam question banks once downloaded.
- Completed 1-on-1 Sessions: Private consulting or tutoring sessions that have been held, or cancelled with less than 24 hours notice.
3. Refund Execution & Processing Rails
Approved refunds are automatically returned via the original payment rail:
- Cards: Returned to the issuing bank within 5 to 14 business days.
- Mobile Wallets: Processed within 24 to 48 business hours.
- Fawry: Disbursed via instant Fawry cash-out reference code sent via SMS.
4. How to Submit a Refund Claim
To request a refund, email our student support team at bldr.management@gmail.com with your Order Reference ID and reason for cancellation, or reach out via our direct WhatsApp line.